💜 Return & Refund Policy

📧 Email: poshari0515@gmail.com
📅 Last Updated: October 18, 2025

Welcome to Poshari — we always want you to feel confident and happy with every purchase.
We maintain strict quality checks to ensure every product you receive is perfect.
However, if something doesn’t meet your expectations, our Return & Refund Policy is here to help.

🛍️ 1. Eligibility for Return

You may request a return or exchange if any of the following apply:
✅ You received a wrong product or wrong size.
✅ The product arrived damaged or defective.
✅ You received a different color or design than what was ordered.

⚠️ Returns must be requested within 24 hours of receiving your parcel.
Beyond this period, we may not be able to accept return requests.

🎀 2. Conditions for Return

To qualify for a return or exchange:

• The product must be unused, unwashed, and unworn.

• All original tags, labels, and packaging must remain intact.

• The product should be returned in the same condition as received.

🚫 Returns will not be accepted for:

• Items damaged after delivery due to customer mishandling.

• Discounted or “Sale” items (unless defective).

• Custom-made or altered products.

• Products used for photography or events and then returned.

💸 3. Refund Process

Once your return is received and inspected:

• If approved, we will issue a refund or replacement based on your preference.

• Refunds are usually processed within 3–7 working days after product inspection.

• Refunds will be made via bKash / Nagad / Bank Transfer, depending on your chosen method.

⚠️ Delivery charges are non-refundable unless the error was from our side (e.g., wrong item or defect).

🚚 4. Return Procedure

To initiate a return, please follow these steps:

1️⃣ Contact our support team within 24 hours of receiving your product:
📧 Email: poshari0515@gmail.com
📱 Or message us via our official Facebook Page.

2️⃣ Provide the following details:

• Order Number

• Full Name

• Phone Number

• Reason for Return (with photo/video proof)

3️⃣ Our support team will review your request and provide the return address and next steps.

4️⃣ Send the item back to us via your preferred courier service.

• For defective or incorrect items, we will bear the return shipping cost.

• For other cases, the customer will cover the return courier charge.

💳 5. Exchange Policy

If you prefer an exchange instead of a refund, we will happily replace your item with:

• The same product in a different size or color, or

• A different item of equal or higher value (you may need to pay the price difference).

Exchanges are subject to stock availability.

🔁 6. Order Cancellation

• Orders can be canceled within 12 hours of placing them — before dispatch.

• Once an order has been shipped, it cannot be canceled.

• In case of prepaid orders, the refund will be processed after deduction of courier handling fees (if applicable).

💬 7. Need Help?

We’re always here to assist you with any concerns regarding your purchase. 💕
If you have any questions about returns, refunds, or exchanges, contact us anytime:

Poshari – Online Apparel & Clothing Shop in BD
📍 Dhaka, Bangladesh
📧 Email: poshari0515@gmail.com
🌐 Website: https://poshari.com

✨ Poshari Promise:
Your satisfaction means everything to us.
We handle every order with love and care — because fashion should make you feel special 💜